vantixb (“we”, “us”, “our”) provides retail operating platform software and related implementation and support services. This policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices available to you.
1. Scope
This policy applies to personal data collected through the vantixb website, sales and support interactions, and the Retail Pro platform and related products we deploy for our business customers. It does not cover third-party websites or services that we link to but do not control.
2. Information We Collect
- Contact details you provide, such as name, company, phone number, and email address, when you submit a contact form or request a demo.
- Account and usage information related to the Retail Pro platform, including login activity and configuration data needed to deliver support.
- Technical data such as IP address, browser type, and device information, collected automatically when you visit our website.
- Communications you send us, including support tickets, emails, and call notes from our sales or support teams.
3. How We Use Your Information
- To respond to inquiries, prepare quotes, and schedule demos or implementation work.
- To provide, maintain, and support the Retail Pro platform and related services for our customers.
- To improve our website, products, and customer communications.
- To meet legal, accounting, and contractual obligations.
4. Legal Basis for Processing
We process personal data where necessary to perform a contract with you or your organization, to comply with a legal obligation, on the basis of your consent (for example, when you submit a form), or for our legitimate business interests such as improving our services and protecting our systems.
5. Sharing and Disclosure
We do not sell personal data. We may share information with service providers who help us operate our website, hosting, and support tools, always under confidentiality obligations, and when required by law, regulation, or valid legal process.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.
7. Data Security
We apply reasonable technical and organizational measures, including access controls and encryption where appropriate, to protect personal data against unauthorized access, loss, misuse, or alteration.
8. Cookies
Our website uses a limited set of cookies to remember your preferences during a browsing session, such as acknowledging our cookie notice. We do not use cookies for third-party advertising. You can control cookies through your browser settings.
9. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The effective date above indicates when this policy was last revised.
11. Contact Us
For questions about this policy or how your data is handled, please contact us at info@vantixb.com, call +84 28 8888 9099, or write to us at Orbital 2.0 Tower, Quang Trung Software City, Trung My Tay Ward, Ho Chi Minh City.