Solving convenience store chain workforce management effectively

Human resource management has never been easy, especially for chain businesses. The problem for convenience store chain human resource management is how to streamline and optimize resources, recruit talented people, improve work productivity while still keeping costs lowest.

Join LBC International to learn about the current state of human resource management at convenience store chains and solutions to optimize the employee management process.

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Convenience store chain human resource management is a difficult problem

1. Current status of human resource management at convenience store chains

The success of the "big guys" in the convenience store chain business comes from many different factors. Besides financial management, customers and quality of input goods, human resource management plays an equally important role in the strategy of building and developing the chain.

In general, human resource management of convenience store chains still has many outstanding problems. The majority of part-time workers and shift workers make management, timekeeping and salary calculation difficult. On the other hand, personnel at convenience stores often change continuously, with a high personnel turnover rate due to job characteristics and labor competition with each other and with other occupations.

Human resource management today still has many outstanding problems

Regarding the administration department, there is a shortage of middle managers because of high professional requirements and candidates are not qualified to meet them. Most candidates have not undergone formal, formal training, and are often self-taught workers who equip themselves with soft skills. In addition, the convenience store system business units themselves have not yet seriously invested in human resource management.

2. Find an effective convenience store chain human resource management solution

Human resource management is always a difficult problem for chain businesses. To manage effectively, businesses need to come up with appropriate solutions, implemented synchronously and consistently across the entire system.

• Recruit personnel consistent with common goals

Personnel recruitment is the first step that needs attention in human resource management of convenience store chains. Human resources are the people who have direct contact, convey business value to customers, determine their level of satisfaction and ability to return in the future. Therefore, when recruiting, administrators need to select personnel who are suitable for common development goals, have the ability to stick around for a long time, are devoted to their work and have a high level of connection with other personnel.

Select personnel consistent with the general development direction of the business

• Lead and streamline work processes

Standardizing work processes is a way to orient and ensure work efficiency across the entire system. To do this, administrators must build consistent processes and have smooth coordination between departments and divisions.

• Training and professional improvement

Along with standardizing the quality of input personnel and working processes, businesses must regularly organize training programs to improve the professional and technical abilities of employees. In convenience store chain human resource management, training should focus on priority competencies, while developing training abilities for grassroots managers.

Regularly organize training sessions to improve the expertise and skills of personnel

• Build a reasonable salary and bonus regime

Salary, bonuses and incentives are the most effective solutions to retain good workers and limit employee "job hopping". In addition, good remuneration also contributes to improving labor efficiency and reducing costs for recruitment and training.

• Encourage interaction and exchange

Regularly exchanging and interacting is a way to increase understanding among the human resources team. Managers should listen to subordinates and encourage them to give their opinions for discussion. In addition to increasing work efficiency, regular communication also helps businesses limit risks due to goal deviation.

Communication and interaction are the keys to creating a bond between employees and administrators

• Applying software to human resource management

Human resource management software is a tool that helps automate the human resource management process, minimizing errors during the administration process. With a chain model like a convenience store, management software will standardize and homogenize important processes such as: human resource management, recruitment, employee training, timekeeping, salary calculation, KPI evaluation...

3. Retail Pro Prism supports performance management of convenience store chain personnel

Retail Pro Prism is management software for the retail industry, provided by LBC International. In addition to the ability to manage goods, orders and transaction history, the software is also equipped with personnel performance management features. In other words, this is a solution that businesses cannot ignore if they intend to optimize their human resources management system.

Retail Pro Prism helps businesses manage sales staff performance

With Retail Pro Prism, administrators can set targets and track each employee's sales activities to evaluate performance. In addition, the software also allows limiting the number of discounts that each employee can use at the point of sale, flexibly controlling commissions according to productivity targets...

Convenience store chain human resource management is a key consideration when building and developing a chain. Now, human resource management becomes easier and more effective thanks to the support of specialized management software. Businesses that want to learn about retail software can contact LBC International for advice.

Articles and images compiled by LBC International.